At Zero Junk Removal (“we,” “us,” “our”), your privacy is a top priority. This Privacy Policy describes how we collect, use, share, and protect personal information, including information collected via text messages (SMS/MMS), when you interact with us through our website, phone, SMS, or other communication channels.
1. Information We Collect
We collect the following types of personal information when you use our services or communicate with us:
- Contact Information (e.g., name, phone number, email, and address)
- Service Details (e.g., items scheduled for removal, pickup address, appointment times)
- Text Messages you send to or receive from us
- Location Data if shared via text or online booking
2.How We Use Your Information
We use your information for the following purposes:
- To schedule and confirm junk removal services
- To send service reminders, confirmations, and updates via text or phone
- To respond to customer inquiries and support requests
- To improve our services and customer experience
- To comply with legal and regulatory requirements
3.Text Messaging Privacy
When you provide us with your mobile phone number, you consent to receive text messages (SMS/MMS) related to your service, such as:
- Service confirmations
- Appointment reminders
- Status updates
- Follow-up requests (e.g., reviews or feedback)
Message and data rates may apply. You may opt out at any time by replying “STOP” to any message.
We do not sell or share your phone number with third parties for marketing purposes.
4.Sharing Your Information
We do not sell your personal information. We may share your data only with:
- Service providers who help us operate our business (e.g., dispatch platforms, SMS providers)
- Law enforcement or regulatory authorities when required by law
- Third-party contractors only as necessary to fulfill your service request
All third parties are required to maintain confidentiality and comply with applicable data privacy laws.
5.Your Privacy Rights (California Residents)
Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have the right to:
- Know what personal information we collect, use, disclose, and sell
- Access the personal information we have collected
- Request deletion of your personal information
- Opt-out of the sale or sharing of personal data (we do not sell your data)
- Correct inaccurate personal information
- Limit the use and disclosure of sensitive personal information
You may exercise your rights by contacting us at:
Email: info@zerojunk.us
Phone: +1 669 314 3355
Mailing Address: 2010 Elcamino Real , STE 150 , Santa Clara ,CA 95050
6.Data Security
We take reasonable steps to protect your information using secure systems, firewalls, and access controls. However, no system is 100% secure, and we cannot guarantee absolute security.
7.Retention
We retain your data only as long as necessary to fulfill the purposes for which it was collected, or as required by law.
8.Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the “Effective Date” at the top of this page.
9.Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us:
Zero Junk LLC
Info@zerojunk.us
+1 669 314 3355
www.zerojunk.com